Tuesday, November 22, 2011

SOLUTION: Red X in Outlook Where Pictures Ought To Be

Problem:
  • You haven't changed any settings in your Outlook, and for some unknown reason instead of pictures, you have red x's.
  • You've tried every single fix you could find on Google, including the Trust Center, deleting Outlook temp files, picture placeholders, etc. etc. etc. Nothing works.
  • You use a proxy server to access the internet.
Solution:
  • Close Outlook.
  • Open Notepad. Copy the following into a new text document:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common]
"AllowImageProxyAuth"=dword:00000002

  • Click on File --> Save As
  • File name: Outlook_Fix.reg
  • Save as type: Change to "All Files"
  • Click Save.
  • Navigate to where you saved Outlook_Fix.reg
  • Double-click on the file.
  • Choose "Yes" when the dialog box comes up.
Re-open Outlook. When you next attempt to view an email with pictures, it will prompt you for your proxy credentials. It should work normally after that.